Delivery
We use TNT or FedEx couriers who deliver on a next working day service between 9am and 6pm.
If you require an AM or Saturday delivery this is possible, however an extra charge will be incurred.
| Net Order Value | Standard Delivery Charge | Next Working Day Before 10.30am | Saturday Delivery |
|---|---|---|---|
| Up to £100 | 10% of order value | + £15 | + £25 |
| £101-£200 | 7.5% of order value | + £15 | + £25 |
| £201 + | 5% of order value | + £15 | + £25 |
Please note there is a minimum delivery charge of £6
BFPO Charges
Per box up to 20kg will cost £13 each. Delivery takes 3-4 working days. To track BFPO orders please call our customer services team on 01725 511700.
When will my order be delivered?
All orders placed before 3.30pm (Monday to Friday) are dispatched from our warehouse the same day, subject to stock availability.
We offer a choice of services for UK delivery.
Next Day Delivery Service (UK Mainland)
Guaranteed Before 10.30am Next Day (UK Mainland)
Saturday Morning Delivery Service (UK Mainland)
Northern Ireland, Highlands and Offshore Islands - Delivery to these destinations can take between 1-3 days.
International - We deliver all over the world. Delivery schedules are between 3-7 days and are dispatched from our warehouse the same day placed. Please email or call out Customer Services department for further information on International delivery charges.
Refund Policy
If your order is for physical goods and you are unhappy with your order for any reason, please call us during office hours or email us on our contact page within 7 days of receipt of your order. As above you will need an Returns Form if you would like to send any goods back to us for a refund. We will provide a refund of the goods minus the delivery charge if the goods are not faulty. We do not cover the cost of returning the goods. We do not offer returns/refunds for digital products purchased and delivered from our website. Please contact us within 14 days of delivery if you are not happy with your order or you may not be eligible for a refund. This does not affect your statutory rights.
